Help & Support

How can we help?

Quick answers to common questions — and a direct line to us whenever you need one.

Talk to a person

Write to us about anything — your chart, your subscription, your data. A person reads every message.

Email support@astroritvi.com

We reply within 1–2 business days

Frequently asked

Answers, in plain language

How does Ritvi calculate my chart?

Ritvi never guesses. Your birth date, time and place are sent to a precise astronomical ephemeris that computes your exact planetary positions, houses and vargas. Ritvi only interprets those stored numbers into plain language — she never invents a placement.

Is my birth data private?

Yes. Your birth details are tied to your account and used only to build your chart and readings. They are never sold, never shared for ads, and never sent to analytics. You can review or edit them anytime from your profile.

How do I cancel Ritvi Gold?

Ritvi Gold is billed by your app store, so you cancel it there — open your subscriptions in Google Play and tap Cancel. Your Gold features stay active until the end of the period you've already paid for, and we never see or store your card details.

Why does Ritvi ask me to confirm my birth details?

Even a few minutes changes your rising sign and house cusps. When your birth time is approximate or unknown, Ritvi double-checks so your chart stays honest — a confirmed time makes every reading noticeably sharper.

Which languages does Ritvi speak?

Ritvi answers in eight languages — English, Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati and Kannada — each in its native script. Change your answer language anytime under Preferences → Language.

Why does Ritvi offer reflection, not advice?

Astrology in Ritvi is for reflection and self-understanding, not fortune-telling. She will not give medical, legal or financial direction — for those, please talk to a qualified professional.

How do referrals work?

Share your personal link from the app (Profile → Refer & Earn). When a friend downloads Ritvi through it and signs up, you both receive 3 free days of Ritvi Gold.

See how referrals work

How do I delete my account?

In the app, go to Profile → Settings → Delete account, or email us with the subject "Delete my account". Deletion removes your profile, birth details, charts, conversations, memories and saved readings, and is completed within 30 days.

Full deletion steps

Looking for the fine print? Read our Terms and Privacy Policy.

Ritvi™ · v1.0.1

For reflection & entertainment only. Not medical, legal, or financial advice.